They are Voxel (an Amadeus company), a world leader in the Tourism & Horeca sector that offers solutions in electronic invoicing, electronic payments and digitalization of supply chain. 
Join their team as a Technical Support Specialist where you will be part of a high-performing Customer Care team responsible for Voxel’s Products.
Ensure seamless, consistent, and positive customer experiences while resolving technical requests. As a member of Customer Care (CC) the Technical Support Specialist will provide functional & technical support.
The candidate will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of end user incidents. In addition, execute and document tests in the above mentioned context. It is a Point of Contact for Incidents, Service Requests and customer contacts. The role is specifically responsible for recovering functional and technical incidents and requests at a higher technical level or escalating them to resolver groups.
The Technical Support Specialist will work closely together with other team members to provide accurate incident resolution and service request management, within the SLA and also with other divisions within the company.
Common accountabilities:
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
Specific accountabilities:
- Identifies project requirements by contacting customers; analyzing operations; determining project scope; documenting results…
-Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing documentation.
-Verifies results by completing tests.
-Prepares customers to use the system by conducting training.
-Provides reference for customers by writing documentation; providing support and help.
-Maintains systems by researching and resolving problems; maintaining system integrity.
-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
-Contributes to team effort by accomplishing related results as needed.
The perfect candidate profile:
What they offer?
Diversity & Inclusion
Voxel, an Amadeus Company, aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Voxel, an Amadeus Company, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.